Order & Delivery
Ordering
How long does it take for my order to be processed?
Orders are processed in 1 - 2 business days (excludes weekends & PHs) after receiving your order confirmation email, before being shipped out. You will receive another notification when your order has been shipped.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number that you can use to check its status.
Please allow 48 hours for the tracking information to become available.
I'm having problems with my checkout, help!
International Customers Outside of Singapore
You might have added some food item(s) to your basket. Unfortunately, we are unable to ship food internationally right now. Please remove the food items before proceeding.
Other Issues
Please leave us a message via this form and we will reply you as soon as possible!
What payment methods do you accept?
1. Secured by Shopify Payments
The list of credit cards & payment gateways that this store accepts can be viewed at the bottom right of the website footer. We do not collect credit/debit card number or personal information when you make a payment.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to Shopify Payments, where your card and transaction is authorized and approved.
2. PayNow (Singapore only)
We can accept PayNow and take your order manually via email correspondence. Leave us a message here and we will help you out.
What is the exchange rate?
All of our transactions are processed in Singapore Dollars (SGD). If your credit card is in another currency, your order will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
You can change default browsing currency of this store by clicking on the bottom left corner of this website, and select your currency.
Prices reflected at checkout will be an estimate of the final charge. The currency exchange rate will depend on your bank rate on the day the transaction is processed.
My credit card was declined, why?
The majority of declined payments occur because of an incorrect billing address. Ensure that the address is entered accurate and complete. If the problem persists, reach out to your credit card issuer / banking institution.
How do I change or cancel my order?
NOTE: ORDERS CAN NOT BE CANCELLED AFTER THEY ARE PLACED!
Changes to your ordered items cannot be made once they are fulfilled. Your Order will appear unfulfilled until it ships. A restocking fee of 10% would be imposed on order cancellation requests made before orders are fulfilled.
Ilodia Labs Pte Ltd reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, at our sole discretion, even after the customer receives an order confirmation or after the credit card has been authorized.
If the credit card has already been authorized for the purchase and the order is cancelled on our end, we will issue a credit to the original method of payment.
If the following situations occur, we reserve the right to cancel your order on your behalf:
- The item is out of stock and there are no plans of restocking it (in this case, we will issue the corresponding refund)
- Pricing errors or credit card payment is declined by the issuing financial institution
What if I typed in the wrong email/mailing address, or other order details?
Please contact us ASAP so we can update any errors in your order. We are unable to change the products in your order once it is placed, however, we can assist to change small details in your email address, name on order, or shipping address (provided it has not yet been fulfilled).
Do I need to have a store account to order?
It is not required, you can place an order as a guest. But, here are some perks if you create an account with us:
✔️ Quicker checkout process
✔️ Easily view your order status and order history
✔️ Receive future store updates
How do I use my Digital Collectible Lifetime Membership?
Click here for more detailed instructions.
Shipping
Where do you ship to?
We are able to ship non-food products to most places in the world.
Please note that food items are only available for delivery within Singapore.
If you are not able to see your country at checkout, please contact us to check for you at admin@tastytoastys.com or our contact form.
Can you deliver to a P.O. box?
Our couriers will not deliver any packages, any parcels, or any deliveries whatsoever to addresses that are P.O. boxes, as all packages need to be signed for.
How much is shipping?
Shipping charges for your order will be calculated and displayed at checkout. All orders are priced based on weight and dimensions.
NEW! - Free Singapore shipping for all orders with min.spend SGD30.
How long will my order take to arrive?
Domestic (Singapore):
Estimated 2 - 5 working days
International (Rest of World):
Estimated 1 - 4 weeks
International orders may be subject to additional transit time when the package(s) clear customs. Unfortunately, we are not in control of border processing times.
INTERNATIONAL SHIPPING DELAYS due to COVID-19
Due to COVID-19, there may be shipping and transit delays that are not under our control. Each order should come with package tracking information by email, which you can use to keep track of your Toasty haul.
Do I have to pay custom duties, taxes and fees?
Ordered products may be subject to customs duties, taxes and fees levied by the destination country, which are not included in the price of the products. The purchaser of the shipment will be the importer of record in the destination country and is responsible for all the relevant customs duties, taxes and fees. Tasty Toastys (Ilodia Labs Pte Ltd) has no control over these charges and does not assume responsibility for the ordered products meeting local customs laws and/or duties and taxes.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us.
We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. We cannot be held liable for any items that are not accepted into your specific country.
My parcel is missing / I missed my delivery, help!
Missing Parcel (Singapore)
In a case of a missing package on orders placed in Singapore, we will offer a refund or send out a new package. This only applies to packages that were never delivered to you.
If your package was delivered to your postal code, but you did not receive it, it is your responsibility to contact the post office/courier and resolve the issue. Please work with the delivery partner to find the missing package / file a claim.
We are not responsible for non-receipt due to postal theft.
Missing Parcel (International)
We will do our best to assist you, although we recommend that you first check with the relevant courier/post office.
Leave a message on this form or email us at admin@tastytoastys.com with your order number, relevant photo/screenshot(s), and a description of your issue.
Missed Deliveries
If you missed your delivery, you can arrange a re-delivery with the courier / your local post office.
For parcels not retrieved and are returned to us, we may have to charge a re-delivery fee. We will evaluate this on a case-by-case basis. Leave a message on this form or email us at admin@tastytoastys.com with your order number, relevant photo/screenshot(s), and a description of your issue.
My parcel is delayed, help!
Delays / Other Delivery Issues
Please note that we are not responsible for Postal delivery schedules, nor are we responsible for any items that are delayed.
It is your responsibility to ensure that all address details provided are correct. We cannot be held responsible for deliveries that are delayed or lost due to an incorrect or incomplete address/information being provided.
International Delivery Delays
International orders may be subject to additional transit time when the package(s) clear customs. Unfortunately, we are not in control of border processing times.
COVID-19
Due to COVID-19, there may be shipping and transit delays that are not under our control. Each order should come with package tracking information by email, which you can use to keep track of your Toasty haul.
Other Enquiries
What is your return/refund/exchange policy?
Please click here for more details.
In the event you have issues with our product(s), please email us at admin@tastytoastys.com with your order number, relevant photo(s), and a description of your issue.
We will address these on a case-by-case basis, and will try our best to work towards a satisfactory solution.
I would like to talk to someone for help, can I call you?
The Toastys don't own a phone, but if you leave a message on this form, they will hop on their laptop and write you a response via email :3
I forgot my store account password, help!
Go to your login page, click on “Lost password?” and you’ll be redirected to a page where you can create a new password.