Order & Delivery

Orders are processed in 1 - 2 business days(excludes weekends & PHs) after receiving your order confirmation email, before being shipped out. You will receive another notification when your order has been shipped.

When your order has shipped, you will receive an email notification from us which will include a tracking number that you can use to check its status.

Please allow up to 48 hours for the tracking information to become available.

[Jan 2025] We are upgrading our website functions and trying to improve shipping costs for international customers, which might be the reason for any issues on the site. Please contact us and we will reply as soon as possible!

1. Secured by Shopify Payments

The list of credit cards & payment gateways that this store accepts can be viewed at the bottom of this website. We do not collect credit/debit card number or personal information when you make a payment.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to Shopify Payments, where your card and transaction is authorized and approved. 

2. PayNow (Singapore)

No credit card? No worries! We are using Hitpay for integration with PayNow, when you get to the payment page that should be an option available for you.

All of our transactions are processed in Singapore Dollars (SGD). If your credit card is in another currency, your order will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction. 

You can change default browsing currency of this store by clicking on the bottom left corner of this website, and select your currency. 

Prices reflected at checkout will be an estimate of the final charge. The currency exchange rate will depend on your bank rate on the day the transaction is processed.

The majority of declined payments occur because of an incorrect billing address. Ensure that the address is entered accurate and complete. If the problem persists, reach out to your credit card issuer / banking institution.

NOTE: ORDERS CAN NOT BE CANCELLED AFTER THEY ARE PLACED! 

Changes to your ordered items cannot be made once they are fulfilled. Your Order will appear unfulfilled until it ships. A restocking fee of 10% would be imposed on order cancellation requests made before orders are fulfilled.

Ilodia Labs Pte. Ltd. reserves the right at any time after receipt of the order to accept or decline the order, or any portion thereof, at our sole discretion, even after the customer receives an order confirmation or after the credit card has been authorised.

If the credit card has already been authorised for the purchase and the order is cancelled on our end, we will issue a credit to the original method of payment.

If the following situations occur, we reserve the right to cancel your order on your behalf:

• The item is out of stock and there are no plans of restocking it (in this case, we will issue the corresponding refund)
• Pricing errors or credit card payment is declined by the issuing financial institution

Please contact us ASAP so we can update any errors in your order.

We are unable to change the products in your order once it is placed, however, we can assist to change small details in your email address, name on order, or shipping address (provided it has not yet been fulfilled).

It is not required, you can place an order as a guest. But, here are some perks if you create an account with us:

✔️ Quicker checkout process

✔️ Easily view your order status and order history

✔️ Receive future store updates

Sign up here.

[15 Jan 2025] We are able to ship worldwide, but as we are currently updating our website, some countries might be deactivated.

If you are not able to see your country at checkout, please contact us to manually assist you.

Our couriers will not deliver any packages, any parcels, or any deliveries whatsoever to addresses that are P.O. boxes, as all packages need to be signed for.

Shipping charges for your order will be calculated and displayed at checkout. All orders are priced based on weight and dimensions.

FREE Singapore shipping for all orders with min. spend SGD50.

Domestic (Singapore):

Estimated 2 - 5 working days

International (Rest of World):

Estimated 1 - 4 weeks

International orders may be subject to additional transit time when the package(s) clear customs. Unfortunately, we are not in control of border processing times.

Ordered products may be subject to customs duties, taxes and fees levied by the destination country, which are not included in the price of the products. The purchaser of the shipment will be the importer of record in the destination country and is responsible for all the relevant customs duties, taxes and fees. Tasty Toastys (Ilodia Labs Pte Ltd) has no control over these charges and does not assume responsibility for the ordered products meeting local customs laws and/or duties and taxes. 

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us. 

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. We cannot be held liable for any items that are not accepted into your specific country.

Missing Parcel (Singapore)

In a case of a missing package on orders placed in Singapore, we will offer a refund or send out a new package. This only applies to packages that were never delivered to you.

If your package was delivered to your postal code, but you did not receive it, it is your responsibility to contact the post office/courier and resolve the issue. Please work with the delivery partner to find the missing package / file a claim.

We are not responsible for non-receipt due to postal theft. 

Missing Parcel (International)

We will do our best to assist you, although we recommend that you first check with the relevant courier/post office.

Leave a message on this form or email us at admin@tastytoastys.com with your order number, relevant photo/screenshot(s), and a description of your issue.

Missed Deliveries

If you missed your delivery, you can arrange a re-delivery with the courier / your local post office.

For parcels not retrieved and are returned to us, we may have to charge a re-delivery fee. We will evaluate this on a case-by-case basis. Leave a message on this form or email us at admin@tastytoastys.com with your order number, relevant photo/screenshot(s), and a description of your issue.

Delays / Other Delivery Issues

Please note that we are not responsible for Postal delivery schedules, nor are we responsible for any items that are delayed.

It is your responsibility to ensure that all address details provided are correct. We cannot be held responsible for deliveries that are delayed or lost due to an incorrect or incomplete address/information being provided.

International Delivery Delays

International orders may be subject to additional transit time when the package(s) clear customs. Unfortunately, we are not in control of border processing times.

Please click here for more details.

In the event you have issues with our product(s), please email us at admin@tastytoastys.com with your order number, relevant photo(s), and a description of your issue.

We will address these on a case-by-case basis, and will try our best to work towards a satisfactory solution.

The Toastys don't own a phone, but if you leave a message on this form, they will hop on their laptop and write you a response via email :3

Go to your login page, click on “Lost password?” and you’ll be redirected to a page where you can create a new password.